DATAMARK'S Worldwide Locations

Did you know that DATAMARK has more than one location? DATAMARK has locations worldwide ready to serve your customers any time of day. DATAMARK's corporate headquarters is currently located in El Paso, Texas, but there are offices in India and Mexico as well. Each location may provide different variations of services but tries to keep DATAMARK consistent. In each location, DATAMARK offers state-of-the-art translation and interpretation services. However, the languages served vary per location, and some locations may have different active projects. Keep reading to find out what each site does to provide excellent interpretation and translation services.

DATAMARK Mexico’s Language Services Project

DATAMARK Mexico launched its first interpretation project in October 2016, and it's been running great ever since. This project started in Juarez, Mexico, and continued to expand into other parts of Mexico, like Chihuahua, Jalisco, Michoacan, and Sonora. DATAMARK Mexico started with only 15 medical interpreters.

Over the last six years, the number of language service agents has grown to over 800, with an average increase of 133 interpreters in Mexico only and 182 interpreters globally. DATAMARK received over 100,000 applicants in Mexico alone for interpreter positions. However, due to rigorous hiring processes, only a select number with the best qualifications are hired.

Throughout the last six years, many sub-projects have been launched to further DATAMARK’S language services reach in Mexico. In August 2018, an overall Customer Service Project was established; in September 2018, a Medical VRI project also began. As mentioned before, these types of projects allowed DATAMARK to expand to other parts of Mexico. After COVID-19 worsened in March 2020, DATAMARK Mexico and India were able to have 100% of their interpreters begin to work from home. However, this did not stop agents from providing excellent language services.

DATAMARK Mexico offers English, Spanish, Haitian Creole, and French languages. There is also demand for Russian and Portuguese, and DATAMARK Mexico is working hard to hire interpreters for clients who need these language services. This language services project has shown DATAMARK how important it is to listen to both customers and employees.

DATAMARK understands what customers and employees want and need regarding language services. By keeping both parties satisfied, DATAMARK is able to keep clients and employees for long periods of time. For example, the average interpreter life is 27+ months after six months of training.

While all DATAMARK locations are great to outsource from, DATAMARK Mexico is very close to DATAMARK’S corporate headquarters in El Paso, Texas. During this language services project and other day-to-day operations, DATAMARK's headquarters is able to keep tabs and help out with anything needed from DATAMARK Mexico. Being able to work so closely with corporate allows DATAMARK Mexico to do the very best when it comes to their projects.

DATAMARK India’s Language/Interpretation Services

DATAMARK India offers the same language services as DATAMARK Mexico, but even more, languages are available. While DATAMARK Mexico offers a wide variety of languages, India offers over 15 different languages to customers and clients. These languages include:

This extensive list helps DATAMARK India serve as many customers as possible. New languages are being added as needed, and DATAMARK is constantly looking at data analytics to see what else could be improved.

DATAMARK India currently follows the Sun Model and the Business Continuity Model. The Sun Model Consists is a method designed to address and satisfy customer needs without worrying about geographic location or current time zone. So, since DATAMARK has contact centers worldwide, customers can always receive the help they need at any time.

DATAMARK India also follows the Business Continuity Model, which is meant to help speed up an organization’s recovery in the event of a disaster. For example, at the beginning of COVID-19, all DATAMARK contact center workers needed to begin working from home, so service stayed uninterrupted. While it was a stressful time, DATAMARK was able to get all employees situated in their homes and continue working.

As with DATAMARK Mexico, many of DATAMARK India’s agents work from home, but this does not halt productivity. All agents are given the necessary equipment, including special software and an internet connection. DATAMARK takes care of employees whether they work at home or in the office. Employee engagement and benefits help to keep morale high and keep attrition low. DATAMARK interpreters and other employees stay with the company for long periods, and the goal is to keep it this way.

Final Thoughts

No matter the location, DATAMARK offers the best interpretation and translation services with the most well-trained agents in the industry. Not just anyone is hired to work with DATAMARK. After a rigorous interview and training process, only the best translators are hired and put to work. However, after this long process, DATAMARK aims to keep these agents around for as long as possible.

After growing from 15 language service agents to 895 in the last six years, keeping attrition low and morale high is now more important than ever. When agents and customers are happy, DATAMARK can continue to expand language services to other regions of the world. DATAMARK India and Mexico constantly examine data to see the languages needed in their respective areas and what types of agents to hire.

Reach out today to see how DATAMARK can assist your business and your customers!